Terms & Conditions

Please read these Terms of Use (“Terms“) carefully before using the services (“Services”) provided by FastWash Laundromat, which includes washing, drying, folding and pickup/delivery services of garments, casual clothes, duvets, and other laundry items.

YOUR AGREEMENT

By using the FastWash Laundromart, you agree to be bound by, and to comply with, these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use this site.

Your use of our Services and access to our website are subject to these Terms and our Privacy Policy, which is incorporated into these Terms. These Terms apply to all visitors and customers who wish to use our Services or access the Website.

We reserve the right to change these Terms and modify services and the website at any time without notice. You agree to be bound by any change to these Terms by continuing to access or use our website or Services after any changes become effective. Should you have any questions regarding these Terms, you may contact us at [email protected]

GENERAL

We ask each customer to please determine whether you can accept the loss of any item. If not, please do not leave it with us.

FastWash Laundromart

• Accepts all customer garments on the basis of wash and fold; does not perform per-piece count.
• Service is priced per wash load/basket, even if clothes are less than a basketful
• Services are restricted to washing, drying and folding only
• Uses only front-load washers with an extremely fast extraction cycle to wash all customer items; and a tumbler dryer with a medium heating cycle to dry all items;
• Is not responsible for checking or reading any manufacturer’s suggested care labels, including but not limited to items labeled “hand wash only” or “dry clean only;
• Does not guarantee removal of all stains and reserves the right to refuse cleaning any item for any reason.

Payments

Customers must pay the invoice charges during the request, which include wash-load charges, logistics, laundry extras, and payment process fees.

• Accepts all card payments, e-transfers, and mobile money transfers through our payment partner Paystack;
• Payments are non-refundable.
• Does not accept cash payments for extra wash, kindly use the payment link sent to your mail;
• Is not responsible for processing fee charged by payment partner Paystack
• For payment dispute or to reschedule wash; contact[email protected] or call +234(0)7073378261

Missing or Damaged Items

Customers must notify FastWash Laundromart within 48 hours of receipt of delivery of any missing or damaged items from their pickup delivery. Failure to do so constitutes a waiver of any claim for any damaged or missing items from that delivery.

FastWash Laundromart Accepts No Liability or Responsibility For

• Items that bleed, shrink, tear, or otherwise change as a result of normal washing, or other damage due to normal wear and tear;
• “Special care“ and “delicate“ items that require special attention to be cleaned;
• For loss of or damage to any personal or non-cleanable items left in the clothing or bags such as money, jewelry, or anything else;
• For items left in clothing (e.g. ink pen, markers, lip balm, etc) that may result in damage to items during wash; and/or
• For any loss, damage or theft of items left unattended for pick up or delivery by /upon Customer request;
• We take responsibility for damage or loss of item/cloth if confirmed to be negligence from us;

DISCLAIMER AND LIMITATION OF LIABILITY

YOU AGREE THAT YOUR SOLE AND EXCLUSIVE REMEDY ARISING FROM OR RELATING IN ANY WAY TO ANY ITEM, INCLUDING, BUT NOT LIMITED TO ANY CLAIM FOR LOST OR DAMAGED CLOTHING OR OTHER ITEMS SHALL BE ITS REPLACEMENT COST; PROVIDED HOWEVER, UNDER NO CIRCUMSTANCES SHALL THE REPLACEMENT COST OF ANY ITEM OR ITEMS EXCEED THE AMOUNT OF THE ORDER/DELIVERY IN WHICH THE ALLEGED LOST OR DAMAGED ITEM(S) WAS INCLUDED.

TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, IN NO EVENT SHALL FASTWASH LAUNDROMAT OR OUR SUPPLIERS, OR OUR OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, MEMBERS, PARTNERS, OR AGENTS BE LIABLE WITH RESPECT TO THE SERVICES OR THE SUBJECT MATTER OF THIS AGREEMENT UNDER ANY CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY FOR: (1) ANY INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER; OR (2) ANY MATTER BEYOND OUR REASONABLE CONTROL.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.